We strive to ensure your satisfaction with our refurbished products. Please read our return and refund policy carefully before making a purchase:
- Return Eligibility
- Returns are accepted within 7 days of delivery.
- Product must be in the same condition as received.
- Include all original accessories, packaging, and documentation.
- Have no visible signs of physical damage or misuse.
- Non-Returnable Items
- Products with tampered or missing serial numbers.
- Items damaged due to improper handling by the customer.
- Consumables like batteries, unless defective upon delivery.
- Refund Process
- Refunds will be initiated after the returned item is inspected and approved.
- Refunds are processed via the original payment method within 5-7 business days of approval.
- For COD orders, refunds will be issued to the bank account provided by the customer.
- Exchange Policy
- Exchanges are allowed only for defective or damaged products reported within 48 hours of delivery.
- If the exact replacement is unavailable, a refund or store credit will be offered.
- How to Initiate a Return/Refund
- Contact our customer support at [support@mobileministers.in ] within the return window.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return shipping process.
- Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping charges.
- For other returns, the customer is responsible for return shipping costs.
- Important Notes
- Refunds or replacements will not be processed for unauthorized returns.
- Ensure the product is securely packed to prevent damage during return transit.
- We advise our valuable customers to please click a video at the time of receiving the product in front of the delivery agent
For assistance, please contact our customer care team at support@mobileministers.in or call us on +91-9258238550 or +91-9258238553
